Shipping policy

All our items are made to order to ensure perfection and minimize waste.

 

Delivery

Please note that customs/import fees are not included in our services. These fees are the responsibility of the recipient and are imposed in accordance with the regulations of the country to which the goods are being shipped.

 

Shipping times

All orders are dispatched from our warehouse in Lithuania. The shipments are fully tracked—from our door to yours.

Orders need 2-3 days of processing before they ship out. Please remember shipping time doesn't include these processing days.

Europe:

  • Standard: 3-9 business days after dispatch

  • Express: 2-3 business days after dispatch

Lithuania, Latvia, Estonia:

  • Postal Delivery: 2-3 business days after dispatch

  • Parcel Box: 2-3 business days after dispatch

Belgium:

  • Standard: 3-9 business days after dispatch

  • Express: 2-3 business days after dispatch

Ireland:

  • Standard: 3-9 business days after dispatch

  • Express: 2-3 business days after dispatch

Austria:

  • Standard: 3-9 business days after dispatch

  • Express: 2-3 business days after dispatch

Hungary:

  • Standard: 3-9 business days after dispatch

  • Express: 2-3 business days after dispatch

Rest of the world:

  • Standard: 10-20 business days after dispatch

  • Express: 2-3 business days after dispatch

Delivery times are estimates. Please note that delays of up to 10 business days may occur due to circumstances beyond our control.

With Standard Shipping, your order will be delivered by your local postal service.


Shipping Prices

  • Standard delivery - Free

  • Express delivery - 9,95 €


Tracking

All orders are 100% tracked. You’ll receive an email with a tracking number and a link to track your parcel once your order leaves our warehouse. Please allow 24-48 hours for the tracking link to start showing shipping information.

 

Having issues with your delivery?

If you have any questions regarding the shipping and delivery of your order, please feel free to contact us, and we will be happy to assist you.

We are a customer-first company, and we strive to provide the best quality products with a seamless experience for you. Still, sometimes things happen, so if there's anything wrong with the item you have received, we will do our best to fix it and be satisfied.

 

Returns and refunds

Please review our returns policy for detailed terms and conditions, available here.

 

Legal right of cancellation

You may cancel your order by contacting us at lala6@lalasix.com. 

Depending on where you live, you have a legal right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("CCRs") or equivalent consumer legislation in the EU. This means that, during a certain cancellation period, if you change your mind or for any other reason you decide you do not want to keep the purchased products, you can notify us of your decision to cancel the order. If you have already received your order, you will need to return the items you wish to cancel to us. Please consider that all the shipping expenses for returning the item of good quality remain the responsibility of the customer.

If the order has been placed from a country outside EU, additional fees such as customs or taxes may need to be paid for the return and you are responsible for paying such additional costs.

WARNING: Personalized products are one of a kind and has been manufactured only for you. Therefore we can not exchange or refund any customized products under any circumstances unless the product has a manufacturer's defect.

Returned items must not have been worn or used and must be in their original condition, they will be inspected once received.

Returned items must keep the labels but the return packaging does not need to be the shipping one. However, it is your responsibility to ensure that returned items are properly packed so as not to be damaged during the return journey. In the event that a returned item arrives in inadequate conditions, we will return the item to you. In this case, we will not be able to proceed with the refund. Refunds for returned items will be issued to the original payment method you used when placing an order.

If we do not receive your cancelled order, we may arrange a recovery at your expense.

If we notice an unusual pattern of returns activity: e.g. we suspect someone is actually using their purchases and then returning them, ordering and returning excessive amounts of items or the items returned don't match what you ordered - then we might have to deactivate the account and any associated accounts.